Your Information is Private

What happens to information about you while you are a client of North East Support and Action for Youth (NESAY)

What information do we collect about you?
We keep your name and contact details on your client file. Other details such as your action plan and information about your personal situation/ health are recorded each time you visit.

Why do we collect your information?
The information we collect helps us to keep up-to-date details about your needs, so we can support you in the best possible way. We also use the information to better manage and plan this service.

Access to your information
You can access the records that NESAY holds on you. All you need to do is ask!

Who else sees your information?
Your information can only be seen by the professionals in this service who are involved in your support. Otherwise, we only release information about you if you agree or if required by law, such as in a medical emergency.

What say do you have in what happens to your information?
You have a say in what happens to your information. We rely on the information you give us to help provide the right support for you. If you decide not to share some of your information or restrict access to your file this is your right, but it may affect our ability to provide you with the best possible service. Talk to us if you wish to change or cancel your consent.

How will your information be protected?
We are committed to protecting the confidentiality of your file. The privacy of your information is held in the strictest confidence and is stored securely.